Locker Address in Miami 🇺🇸

• Address: 1997 NW 87th Ave

• Reference: Suite E

• City: Miami

• State: Florida

• Postal Code: 33172

• Tel: (305)-640-9860

Please note that our warehouse in Miami receives packages Monday to Friday, from 8:30 AM to 5:00 PM.If your package arrives outside of these hours, please check directly with the store.

Locker Address in Madrid 🇪🇸

• Address: Calle Cañada 5

• Reference: Office E

• City: Madrid

• State: Paracuellos de Jarama

• Postal Code: 28860

Please note that our warehouse in Madrid receives packages Monday to Friday, from 9:00 AM to 6:00 PM. If your package arrives outside of these hours, please check directly with the store.

1. In just 1 minute, download the app and create your account.

2. Shop at any online store you choose and use our Miami or Spain warehouse address as the shipping destination.

3. Don’t forget to also include your UPX code exactly as shown in the mobile app.

4. Once you’ve completed your purchase, you’ll need to wait for it to arrive at your address in Miami or Spain.

5. In the app, you can view your purchases, upload your invoices, and confirm that your package is shipped on the next flight.

The price per pound to ship your purchases is:

• $5.00 + VAT per pound from the USA.

• $7.00 + VAT per pound from Spain.

There is no minimum charge. You only pay for the actual weight of your package, rounded to the nearest pound.

When confirming the shipment of your purchases in the app, you must choose between “Pickup at Agency” or “Home Delivery.”

Pickup at Agency:

This option has no additional cost.

Simply pay for your shipping through the app, choose your preferred pickup location, and easily retrieve your package from our smart lockers.

Guayaquil

• Las Cámaras: Av. Fco. de Orellana, Edificio Las Cámaras, Tower A, Office S1

• Aventura Plaza: Carlos Julio Arosemena, Guayaquil 090615

Quito

• Tumbaco: Av. Oswaldo Guayasamín, Plaza Interoceánica, Store 6

• Floresta: 4th Floor, Luis Cordero E12-35, Quito 170143

Cuenca

• Los Totems: Calle Esmeraldas 2-06 and Av. Remigio Crespo, in front of Boyacá Stores

Home Delivery:

Home deliveries are handled by Servientrega with an additional cost of $3.50 + VAT nationwide, except for Galápagos, where the cost is $15.00 + VAT.

Prices are charged per shipment guide.

If you prefer to pay for a single shipment, you can consolidate your purchases directly in the app.

We can't determine exactly how many items of clothing can fit into a pound, as the amount varies depending on the material and size each item is made in.

Consolidation is free . You can purchase items from different sources and ship them all together, as long as the weight and total price meet the 4x4 limit (8.5 pounds and $400). Otherwise, you'll have to pay taxes.

Yes, from the mobile app you can see all your purchases and confirm that they are loaded onto the next flight.

If you wish to consolidate your orders, please do so before shipping. We consolidate packages in the USA for free within 30 days.

If your package weighs more than 8.5 pounds (4 kg) or costs more than $400, it does not fall into the 4x4 category and must pay taxes.

We can split your order into smaller pieces to fit the 4x4 category.

The cost:

$5 + VAT for each fraction generated. For example, if your original purchase weighs 16 lbs, we could split it into two packages (8 lbs and 8 lbs). Since two packages were generated, the cost is $10, $5 for each fraction.

We suggest making multiple, smaller purchases to fit the 4x4 category (up to 8.5 lbs and $400) to avoid incurring additional costs

There are certain products that can be included in a 4x4 import, but American control categorizes them as "hazardous material" or Hazmat in English.

These products include:

• Explosives, Fireworks and Ammunition

• Gases and Aerosols

• Flammable Liquids and Solids

• Oxidants and Organic Peroxides

• Toxic and Infectious Materials

• Radioactive Materials

• Corrosive materials

• And many other items such as lithium batteries, e-cigarettes, battery-powered vehicles, and dry ice.

These products can be imported but travel on special flights that depart once every two weeks.

Do you have questions?

There are certain products, such as perfumes or lipsticks, that are not explicitly mentioned in the list but are considered hazardous. For specific inquiries, please contact us through our customer service channels. We are committed to facilitating your imports and addressing any concerns you may have.

Category B, or better known as 4X4, is for personal use, with a limit of 8.5 pounds. The vehicle has a maximum value of $400 and a maximum of three units with similar characteristics.

Knowing which items are prohibited is essential for a smooth import. Below, you'll find a comprehensive and organized list to make your planning easier.

Electronics and Technology

• Used, refurbished, or open box cell phones.

• Satellite decoders of any type.

• Remanufactured, refurbished or restored electronics.

• Laptops and tablets with SIM cards.

Dangerous or Flammable Products

• Spray perfumes (more than 100ml per unit or 300ml in total).

• Aerosols of any type.

• Items containing gas or compressed air, such as airbags and shock absorbers.

• Gas lighters and explosive charges for nail guns.

• Spray paint, magnetized racks, and petroleum-based CD and DVD cleaners.

• Shaving gel spray, acetone, nail polish and dry ice.

• Vehicle oil, disinfectant, thinner and solvents.

• Lithium batteries (restricted according to specific regulations).

• Power banks and wireless chargers

Items Prohibited by Law

• Weapons of any kind, including paintball and airsoft, and their parts.

• Drugs, narcotics and toxic substances.

• Live animals and human or animal corpses.

• Pornographic material and works of art without exact declared value.

• Used clothing and footwear.

• Jewelry (diamonds, pearls, etc.) without adequate insurance.

Restricted Products and Specific Regulations

• Tobacco, tires, precursors and chemical substances.

• Skins and animal products.

• Non-prescription medicines.

• Cleaning solutions, tear gas and pepper spray.

• Poisons and pressurized containers.

• Unprocessed seeds, plants, wood and flowers.

• Explosives, ammunition, fireworks and gunpowder.

• Engines loaded with liquids (oils, gasoline, diesel).

Products Requiring Prior Control Documents

• Imports of televisions and certain types of clothing in the second annual import.

• Cell phones (limited to one per natural person per year).

• Liquor and satellite decoding equipment.

Consequences of Importing Prohibited Items

Importing prohibited items can lead to civil penalties, fines, and administrative proceedings. It is vital to comply with these regulations to avoid legal and financial complications.

Regardless of how many times the 4x4 is used, each person has an import limit of up to $1,600 per year, which resets on January 1st.

For more details, please check the Ecuadorian customs page.

Do you have questions?

For specific questions or assistance, please contact us through our customer service channels. We are committed to facilitating your imports and addressing any concerns you may have.